Returns & Refunds

1. Cancelling an order

You can cancel an order before the seller dispatches it. Ask the seller or contact support, and you will get a full refund. Once an order has been dispatched, cancellation may not be possible.

2. When you can return an item

Tell us within 48 hours of delivery if:

• the item arrived damaged or defective;
• you received the wrong item;
• the item is very different from the listing;
• parts or accessories are missing.

3. Items that cannot be returned

• Fresh and perishable food such as sweets and curd, unless it arrived spoiled or damaged. Report this on the day of delivery.
• Made-to-order or customised items.
• Opened or used personal-care and hygiene products.
• Items marked "non-returnable" on the listing.

4. How to request a return or refund

Open My Orders or contact support. Give your order number, a short description of the problem and clear photos or a short unboxing video. Keep the original packaging until the issue is settled.

5. What happens next

The seller should reply within 2 working days. If you and the seller cannot agree, write to support@mystorhub.com and we will review the case and help both sides reach a fair result.

6. Refunds

Approved refunds are paid back to you by the seller through the same method you used, or another method you agree on. This normally takes 5 to 7 working days after the return is approved and the item is received (where a return is needed).

7. Return shipping

If the return is due to a seller's mistake or a damaged or wrong item, the seller pays for return shipping. For returns a seller allows because you changed your mind, the buyer may have to pay return shipping, as shown on the listing.

8. Seller plan fees

Seller plan fees are monthly and are not refundable once the billing period has started, except for duplicate or wrongly charged payments, or where the law requires a refund.

9. Your legal rights

This policy does not limit any rights you have under the Consumer Protection Act, 2019 or other laws.